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Policies

COPYRIGHT DECLARATION

Purchase of any works or art, jewelry, bullet casing jewelry, bullet jewelry or any item on this site created by Julie Teeples, in no way implies, authorizes or constitutes the release of rights by me, the artist, Julie Teeples, to the purchaser. All work is protected under the Copyright Laws of the United States of America and also International Copyright Laws. Reproduction of any type or form is strictly prohibited, unless written permission and conditions are obtained directly from the artist, Julie Teeples.

ACCEPTED FORMS OF PAYMENT

On-line orders are secure. Purchases can be made through my secure shopping cart using VISA, MasterCard, American Express and Discover Card and bank transfers. You do not need a Paypal account to complete your transaction. I accept credit cards through Paypal because its a secure site which offers protection against fraud for both buyer and seller.

PERSONAL CHECKS, CASHIERS CHECKS, MONEY ORDERS, OR BIT COIN PAYMENTS

Personal checks, cashierís checks, money orders, PayPal accounts, or bitcoin payments may be accepted through PayPal payment processing, however not all forms of payments are guaranteed or accepted through PayPal. On-line orders are secure. Purchases can be made through the secure shopping cart using VISA, MasterCard, American Express and Discover Card and bank transfers and or your PayPal account. You do not need a Paypal account to complete your transaction. I accept credit cards through Paypal because itís a secure site which offers protection against fraud.

CANCELLING AN ORDER

You may cancel an order anytime before your order is shipped. I do mybest to ship within 24 hours of payment confirmation, excluding weekends and holidays or custom orders. Simply email me with your order number, billing name and address, and the reason for cancellation. Do not send any credit card information using email. If your order has already been shipped, you may return or exchange the items after you receive them. Please see my "Refunds and Returns" policy for additional information. After you've placed your order and your payment has been verified, you are obligated to the purchase made. If you're not 100% satisfied you may return the item using my "Refunds and Return" Policy. However should you refuse to accept an order which has been delivered, we are unable to process the return.

SHIPPING

I do my best to ship within 24 hours of payment confirmation, excluding weekends and Holidays or in the case of custom orders. I use USPS First Class Package mail, Priority Mail, or UPS, with delivery confirmation. USPS and UPS deliver anywhere in the U.S., including PO boxes and rural addresses. You'll receive an email notification and confirmation when your item is shipped.

USPS First Class mail is approximately 2 to 5 days delivery depending on conditions and holidays. Priority mail is 2 to 3 days from time of shipping. Normally you can expect delivery of your package within one week from the day your order is packaged and shipped. UPS is dependant upon the delivery time of your choice.

If you absolutely, positively, need it sooner, you can pick UPS for your shipping method at checkout.

REFUNDS AND RETURNS

I stand behind each piece I make and your satisfaction is essential.

If the rare occasion arises where you feel you must return an item, simply email me within 3 days of receipt of your item. Include your name, order number, and expected return date.

Item to be returned in it's new, original condition, and packaging. I suggest you return the item with an insured courier/carrier. I cannot be responsible for items damaged or lost in transit.

Refunds will be processed within 72 hours of receipt. The refund will be for the original purchase price indicated on your receipt. Shipping costs are not refundable.

Return credits will be applied to the original credit card account used. Credits may take 1 or 2 billing cycles to appear on your statement depending on your card company.

Custom and wholesale orders cannot be returned.

EXCHANGES

If you would like to exchange one item of equal value for another, please contact me first so I may hold the item you're requesting in exchange. Follow the "Refund and Return" Policy for instruction on returning your item.

PRIVACY

All information about my customers is kept strictly confidential and will not be given out to anyone. I do not sell, share, rent, or give away any personal information whatsoever. JulieTeeples.com and Oak City Gallery collects information from visitors solely for the use of processing an order or emailing notifications upon customer requests. Any information provided is protected both online and offline. I value your privacy and take it seriously as much as my own.

I do not gather or store any credit card information. Credit card information is gathered securely by my online payment solution providers for authorizing and processing your payment.

Because this site may contains links to other sites, I cannot be held responsible for the privacy policies of others. I suggest visitors use caution when leaving my site and suggest they read the privacy statement of other web sites.

SECURITY

All orders are encrypted by SSL technology, ensuring your information remains private. Credit card numbers are not stored. My online payment solution providers use SSL technologies that safeguards your information and guarantees privacy. I am serious about your security and maintain a strict policy that keeps your information protected and secure just as much as I would my own.

If you have questions about my Privacy Policy and Security or use of your personal data, do not hesitate to contact me.

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