Refunds, Returns, and Exchange Policy
REFUNDS OR RETURNS
Oak City Gallery stands behind each piece I make and your satisfaction is essential.
If the rare occasion arises where you feel you must return an item, simply email us within 3 days of receipt of your item. Include your name, order number, and expected return date. Returns must be made by the customer who purchased the item.
Item to be returned in its new, original condition, and packaging. I suggest you return the item with an insured courier/carrier. I cannot be responsible for items damaged or lost in transit.
Refunds will be processed within 72 hours of receipt. The refund will be for the original purchase price indicated on your receipt. Shipping costs are not refundable.
Return credits will be applied to the original credit card account used. Credits may take 1 or 2 billing cycles to appear on your statement depending on your card company.
Custom and wholesale orders cannot be returned.
If you would like to exchange one item of equal value for another, please contact me first so we may hold the item you’re requesting in exchange. Follow our Refund and Return Policy for instruction on returning your item.
Once you have contacted me about your exchange or return, I'll be happy to supply you with the return information. Oak City Gallery