Purchase of any works or art, jewelry, bullet casing jewelry, bullet jewelry or any item on this site created by Julie Teeples, in no way implies, authorizes or constitutes the release of rights by me, the artist, Julie Teeples, to the purchaser. All work is protected under the Copyright Laws of the United States of America and also International Copyright Laws. Reproduction of any type or form is strictly prohibited, unless written permission and conditions are obtained directly from the artist, Julie Teeples.
ACCEPTED FORMS OF PAYMENT
On-line orders are secure. Purchases can be made through our secure shopping cart using VISA, MasterCard, American Express and Discover Card and bank transfers. You do not need a Pay Pal account to complete your transaction. We accept credit cards through Pay Pal because its a secure site which offers protection against fraud.
PERSONAL CHECKS, CASHIERS CHECKS AND MONEY ORDERS
Personal checks, Cashiers checks or Money order payments are accepted through regular mail. If paying by check please email us to reserve your purchase. PAYMENTS MUST BE FOR THE EXACT AMOUNT, NO EXCEPTIONS. Payment must be received within 7 days of reserving your item or it will be returned to inventory. Orders paid by check will be shipped once your check has cleared, which may be up to 10 days after receipt depending on your bank and form of payment.
Other payment methods may be discussed on an individual basis.
CANCELLING AN ORDER
You may cancel an order anytime before your order is shipped. We do our best to ship within 24 hours of payment confirmation, excluding weekends and holidays. Simply email us with your order number, billing name and address, and the reason for cancellation. Do not send any credit card information using email. If your order has already been shipped, you may return or exchange the items after you receive them. Please see our Refunds and Returns policy for additional information. After you've placed your order and your payment has been verified, you are obligated to the purchase made. If you're not 100% satisfied you may return the item using our Refunds and Return Policy. However should you refuse to accept an order which has been delivered, we are unable to process the return.
We do our best to ship within 24 hours of payment confirmation, excluding weekends and Holidays. We use USPS, Priority Mail, insured, with delivery confirmation. USPS delivers anywhere in the U.S., including PO boxes and rural addresses. You'll receive an email notification and confirmation when your item is shipped.
USPS Priority mail is 2 to 3 days from time of shipping. Normally you can expect delivery of your package within one week from the day you order.
If you absolutely, positively, need it sooner, email us with details so arrangement can be made to ship UPS. We'll calculate the cost and email you the total shipping charges and information prior to your payment.
Oak City Gallery stands behind each piece we make and your satisfaction is essential.
If the rare occasion arises where you feel you must return an item, simply email us within 3 days of receipt of your item. Include your name, order number, and expected return date.
Item to be returned in it's new, original condition, and packaging. We suggest you return the item with an insured courier/carrier. We cannot be responsible for items damaged or lost in transit.
Refunds will be processed within 72 hours of receipt. The refund will be for the original purchase price indicated on your receipt. Shipping costs are not refundable.
Return credits will be applied to the original credit card account used. Credits may take 1 or 2 billing cycles to appear on your statement depending on your card company.
Custom and wholesale orders cannot be returned.
If you would like to exchange one item of equal value for another, please contact us first so we may hold the item you're requesting in exchange. Follow our Refund and Return Policy for instruction on returning your item.
All information about our customers is kept strictly confidential and will not be given out to anyone. We do not sell, share, rent, or give away any personal information whatsoever. Oak City Gallery collects information from visitors solely for the use of processing an order or emailing notifications upon customer requests. Any information provided is protected both online and offline. We value your privacy and take it seriously.
We do not gather or store any credit card information. Credit card information is gathered securely by our online payment solution providers for authorizing and processing your payment.
Because this site contains links to other sites, we cannot be held responsible for the privacy policies of others. We suggest visitors use caution when leaving our site and suggest they read the privacy statement of other web sites.
All orders are encrypted by SSL technology, ensuring your information remains private. Credit card numbers are not stored. Our online payment solution providers use SSL technologies that safeguards your information and guarantees privacy. We are serious about your security and maintain a strict policy that keeps your information protected and secure.